Refund policy
Refund & Return Policy
At Carrdova, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window You have 30 days from the date of delivery to request a return.
Eligibility To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, used, or not in their original condition may not be eligible for a return.
How to Initiate a Return To start a return, please contact us at:
- Email: contact@carrdova.com
- Phone: (604) 488-0875
- Address: Carrdova, 7811 Shaffer Pl, Littleton, CO 80127, United States
Please include your order number and reason for return in your message. We will respond within 1–2 business days with return instructions.
Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.
Non-Returnable Items Certain items may be non-returnable, including:
- Gift cards
- Downloadable software or digital products
- Items marked as final sale
Exchanges If you need to exchange an item for a different size or color, please contact us at contact@carrdova.com.
Shipping Costs for Returns Return shipping costs are the responsibility of the customer unless the item was received damaged or defective.
Contact Us If you have any questions about our return policy, please contact us:
- Email: contact@carrdova.com
- Phone: (604) 488-0875
- Address: 7811 Shaffer Pl, Littleton, Colorado 80127, United States